At VazMood, we are committed to ensuring your satisfaction with our digital products. Please review our refund and returns policy below:
1. Eligibility for Refunds
- Refunds are available within 14 days of purchase if you are not fully satisfied with your digital product.
- To be eligible, the product must not have been downloaded, accessed, or used beyond initial viewing.
2. Non-Refundable Products
- Due to the nature of digital goods, refunds are not granted for:
- Products that have been downloaded or accessed in full.
- Discounted or promotional items.
3. How to Request a Refund
- Email our support team with:
- Your order number.
- A brief explanation of the reason for the refund request.
Our team will respond within 3 business days to assist with your request.
4. Refund Processing
- Approved refunds will be processed to your original payment method within 5-7 business days.
5. Exceptions
If you encounter technical issues or errors with the product, please contact our support team. We will work to resolve the issue or offer a replacement.